Some Of Common FAQ of Shein Customer Service Related To Refunds:

Q1. I still haven't gotten the refund on the card. What is the status of my refund?

If we said we will refund your credit card, the whole process may need 10-30 business days as your card bank needs to process the refund to you.
Here at SHEIN, we could refund to your card account in 24 hours. But your card bank needs 10-30 business days to transfer the money to your card account.
SHEIN can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.

Q2. How long does it take for my refund to be processed?

Once we receive the returned items, it will take up to 7 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your SHEIN wallet that will take 24 hours. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.

Q3. Will I get a full refund for my return?

We will offer a full refund on all items you returned (exclude return shipping fee and nonreturnable items).
Coupon codes and SHEIN points will not be refunded as monetary value.
For US customers, your first return within 40 days after placing the order will be free.

Q4. What is the status of my return or exchange?

Refunds can be processed in 5 business days from receiving the returned package. Please make sure to keep the tracking number or return receipt for checking.
Once your return/exchange has been processed we will email you a confirmation.

These are some of the common questions asking by customers. all the information provided above was taken from https://help.shein.com/hc/en-us. If there is any change in the original info we must try to update it as soon as possible. for other queries and problem resolution, you may call on Shein Phone Number.

  • Client Service  Email: service@shein.com 
  • Telephone: 1-843-314-4464

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