Romwe Return Policy [Updated-2020]

You might be interested in knowing that Romwe actually accepts returns, although there are certain protocols to consider and not all elements are accepted. When you buy a romoy and realize that it's not the right item for you, it's not time to start counting your losses. As long as it is within 60 days from the moment of purchase and does not fall into the category of products, such as underwear, pajamas, pajamas, swimwear, jewelry, personal and health care and accessories, you can always plan return.

However, products such as scarves, bags and blankets containing mermaids are exempt and this means that they are among the products that are returnable. Other items that cannot be returned are the final sales and gifts items. You should also check with them before sending the article to them. If you only return the item without first checking it, you may be surprised. My advice is to follow the correct procedure so that they can serve you better.

It is also important to bear in mind that the address in your item package is not your return address. If you use it, they will not be able to influence your return processing and it is best to forget your item anyway.

To return an item the correct way, start by sending a support card at a link provided on your website. Make sure to receive your feedback on the road ahead, and if you are asked to return it, do so. Fill the items in a safe box or an envelope of your choice. Remember to put your authorization number next to the recipient’s name. You can now send your return package by mail with a traceable network operator and wait to hear it.

In most cases, the items returned will be processed within 5 working days after the company receives your package. If you do not advise them to prepay the amount paid into your account, they will automatically return the money to your Romoy wallet. If you do not wish to purchase another item using wallet money, you are free to withdraw it to your account. You will be notified by email when it is refunded.

Unfortunately, Romwe does not reimburse the return shipping costs. Currently, the company cannot process exchanges. However, if you realize that the item you received is incorrect or defective, do not remain silent, you can contact your shein customer service and they will usually respond within 24 hours.
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